Introduction:
" Zendesk <> Google My business Integration " The application is designed to aid agents and boost productivity, particularly in ticket replies and communication.
Overview:
Manage Google Maps reviews & Q&A on your Google My Business listings.
Storyline of Application:
Businesses frequently utilize Google Maps listings via Google My Business, where customers can easily leave reviews, often prompted by Google's requests following their visits. With our service, you can seamlessly integrate all customer reviews and inquiries from Google into your Zendesk portal. Respond promptly to their feedback and questions, boosting customer satisfaction ratings for your business.
How to install:
The configuration of this Zendesk app is a simple process.
- Install the Zendesk App from the Zendesk App Marketplace. 7-day free trial is included to try out this Zendesk App. ( Reach out us )
- Verify if your business has a connected listing on Google My Business or connect your listing to your account via google.com/mybusiness
- Open Admin > Channel Integrations > Google My Business and go to the tab Accounts.
- Click on Add Account and click on Authorize to login with your Google Account, which you use to manage your listings on Google My Business.
- Select the locations you want to integrate and you are ready to go!
Application Update:
If any new locations are being added to the business, please re-authorize the account in the configuration settings. ( It will automatically update all locations.)
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