Introduction:
SaaSly.in integrates YouTube channels with Zendesk, turning comments into tickets and utilizing ChatGPT for AI-generated responses.
Overview :
SaaSly.in seamlessly integrates YouTube channels with Zendesk, enabling users to manage multiple accounts from a single inbox. YouTube comments are automatically converted into tickets, with ChatGPT providing AI-generated responses for efficient customer support. Boost agent productivity and streamline operations with AI assistance!
Features :
Automatic Ticket Creation: Each customer comment, regardless of the channel, video, or shorts, generates a ticket for efficient management.
Zendesk Integration: Agents can seamlessly respond to and manage YouTube comments directly within the Zendesk app, streamlining workflows.
Customizable Configuration: Users can tailor settings to their needs, enabling or disabling buttons to create tickets for specific channels or videos.
Role and Group Assignment: Configuration options allow users to assign tickets to specific roles or groups within Zendesk, ensuring streamlined ticket management.
Comprehensive Dashboard: A single-view dashboard provides analytical data such as the total number of connected YouTube accounts, channel and comment counts, shorts and comment counts, and total video counts.
Channel-Wise Analytics: Detailed analytics in tables and graphs on the dashboard offer insights into comments created over the course of a month, organized by channel, for informed decision-making.
ChatGpt Features:
Personalized Responses: Tailor responses to customers based on ticket descriptions and conversations for a personalized experience.
Instant Response Generation: Generate responses from ticket summaries within seconds, ensuring swift resolution.
Error-Free Communication: Deliver responses with correct grammar and spelling, maintaining professionalism and credibility.
Tone Customization: Respond to customers in a formal or casual tone, adapting to the nature of the inquiry or relationship.
Playground Option: Utilize the Playground option to create flexible and prompt responses, enhancing efficiency in communication.
Response Delivery Options: Choose to send responses as public replies for transparency or add them as internal notes for internal reference.
Clipboard Copying: Copy responses to the clipboard for future use or reference, facilitating seamless communication management
Installation : ( link )
Contact us: For any implementation & Query Support, Reach out to us ( link )
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