Zendesk _ Advanced ChatGPT Assistant by Saasly

Introduction: 

"Advanced ChatGPT Assistant by Saasly"  The application is designed to aid agents and boost productivity, particularly in ticket replies and communication. 

Overview: 

Streamline your customer support with AI-powered responses and pre-defined templates courtesy of the Advanced ChatGPT Assistant. This marketplace application seamlessly integrates with your existing customer support system, granting your agents swift access to AI-generated response templates. With ChatGPT Assistant, your team can efficiently address customer inquiries, enhancing response times while maintaining quality. Let us handle the grammar and phrasing to ensure clear communication.

Features : 

• Select predefined prompt messages or create your own.
• Add placeholders for ticket information and conversation information for personalized responses.
• Choose to send the response as a public reply or add it as an internal note.
• Copy the response to the clipboard for further use

• Ticket Automation:

  
  

  Automate your workflow effortlessly using triggers and actions. Streamline processes and boost efficiency with this powerful feature.

  Define trigger conditions:

  Specify conditions such as keywords in ticket subjects or bodies, ticket status, or priority to trigger the auto-response.

  
  

  Configure Actions: Set actions to generate AI-powered responses using ChatGPT Assistant and send them as replies to the corresponding tickets.
  

• Custom Prompt:
  Now, with custom prompts integrated into Conversation Starter, you can:

  
  

  • Craft unique prompts tailored specifically to your business.

  • Employ placeholders to dynamically insert relevant data into your prompts.

  • Implement your custom prompts across all your agents 

• How does it benefit your business?

  • Improves agent productivity: Your agents spend less time poring over lengthy ticket descriptions and responses.

  • Reduces response times. Your agents get more done with less.

  • Increases customer delight. Ultimately, your customers benefit from all the improved efficiency.

Prompt Guide and Rule: Note: Kindly use the placeholder for the Zendesk field.

1. Meeting Scheduling:

The agent would like to gather more information about the

Subject: {TicketSubject}

Ticket description: {Ticketdescription}

Please use the following information when drafting your response:.

Agent Name: {AgentName}

Agent Job Title: {AgentJobTitle}

Customer Name: {ContactName}

Please acknowledge the customer in a polite tone for scheduling a meeting and request more information on the agenda or any specific topics you'd like to discuss.

2. Request for More Information:

The agent requests additional information on the

Subject: {TicketSubject}

Ticket description: {TicketDescription}

Please use the following information when drafting your response:.

Agent Name: {AgentName}

Agent Job Title: {AgentJobTitle}

Customer Name: {ContactName}

Please acknowledge the customer in a formal tone and request additional details on the ticket description.

3. Ticket Request:

The agent has received a ticket from the customer regarding the

Subject: {TicketSubject}

Ticket description: {TicketDescription}

Please use the following information when drafting your response:.

Agent Name: {AgentName}

Agent Job Title: {AgentJobTitle}

Customer Name: {ContactName}

Please acknowledge the customer's ticket by introducing yourself and your role, and ask how you can assist them.

4. Meeting Requested from Agent to Customer:

The agent is requesting a quick meeting call with the customer regarding the

Subject: {TicketSubject}

Ticket description: {TicketDescription}

Please use the following information when drafting your response:.

Agent Name: {AgentName}

Agent Job Title: {AgentJobTitle}

Customer Name: {ContactName}

Write an email to the customer in a polite tone to request a quick 10-15 minute meeting to resolve the issue, and let the customer choose a convenient time for them.

5. Technical Issues:

The agent requests more details on the

Subject: {TicketSubject}

Ticket description: {TicketDescription}

Please use the following information when drafting your response:.

Agent Name: {AgentName}

Agent Job Title: {AgentJobTitle}

Customer Name: {ContactName}

Write an email to the customer in a polite tone about the technical problem you're experiencing and request any error messages you're seeing or snapshots to help debug the issue.

6. Order Status and Tracking:

The customer has created a ticket regarding the

Subject: {TicketSubject}

Ticket description: {TicketDescription}

Please use the following information when drafting your response:.

Agent Name: {AgentName}

Agent Job Title: {AgentJobTitle}

Customer Name: {ContactName}

Write an email to the customer in a polite tone requesting information on the order number or any other relevant details.

7. Billing and Payments:

The customer has created a ticket regarding

Subject: {TicketSubject}

Ticket description: {TicketDescription}

Please use the following information when drafting your response:.

Agent Name: {AgentName}

Agent Job Title: {AgentJobTitle}

Customer Name: {ContactName}

Write an email to the customer inquiring about the billing, invoices, or payment methods they need assistance with.

8. Account Management:

The customer has created a ticket regarding

Subject: {TicketSubject}

Ticket description: {TicketDescription}

Please use the following information when drafting your response:.

Agent Name: {AgentName}

Agent Job Title: {AgentJobTitle}

Customer Name: {ContactName}

Write an email to the customer in a polite tone, providing the account details or specifying the changes they would like to make.

9. General Inquiries:

The customer has created a ticket regarding the

Subject: {TicketSubject}

Ticket description: {TicketDescription}

Please use the following information when drafting your response:.

Agent Name: {AgentName}

Agent Job Title: {AgentJobTitle}

Customer Name: {ContactName}

Write an email to the customer introducing yourself and your role, and state that you're here to assist them.

10. Feedback and suggestions:

The customer has created a ticket regarding the

Subject: {TicketSubject}

Ticket description: {TicketDescription}

Please use the following information when drafting your response:.

Agent Name: {AgentName}

Agent Job Title: {AgentJobTitle}

Customer Name: {ContactName}

"Write an email to the customer requesting feedback or suggestions regarding the ticket, and assure them that their input will be shared with the relevant departments for improvement."

Screenshots :